Frequently Asked Questions about the IELTS Test
How can I apply for the test?
You can apply online here
. You can also apply by coming into our head office.
What documents do I need to submit?
A colour scan of your passport information page or Permanent Resident card. This can be uploaded during the online registration.
Where should I send my identification documents?
You have the option to upload a scan of your identity document when you register online, or you can email it to firstname.lastname@example.org
after you have completed the online registration.
Can I scan the paper application form and send it to you?
Yes, you can. Please ensure you have signed the form where necessary. Send the form to email@example.com
Where can I find the IELTS Application Summary email?
The email will be sent to the address you provided when you registered online. If you registered online, please check your email inbox and junk/spam folders. The email will have “IELTS Application Summary” in the subject line.
Can I pay over the phone?
We do not accept payment or registration over the phone, but you can
with credit card, or in person at our head office with cash, credit, or debit card.
Is it possible to move my test to a later date?
Yes, provided we receive the request more than 10 days before the test date, and provded the request is made in writing (e.g. by email). Please note, transfers are subject to administrative fees as outlined in our Terms and Conditions.
Is it possible to take all of the modules on the same day?
Yes. The listening, reading and writing modules take place in the morning, and the speaking module takes place in the afternoon.
Can I take the test online?
No. The test is paper-based and must be written in person at one of our test centre locations.
What time should I arrive at the test centre?
You must arrive at the test centre location between 8:30 and 9:00 a.m.
What time will the test finish?
You will be finished after the speaking module which will take place between 1:30 and 7:30 p.m. on test day. If you would like to schedule your speaking test for a different day, at our head office in New Westminster, please contact us by email. Requests must be made at least 2 weeks before the date of the test.
What happens if I am sick on the day of the test?
Please complete the 'Request for Refund or Test Date Transfer Form'
and submit with supporting documentation (e.g. Doctor's note) and send to firstname.lastname@example.org
within 5 business days
after the test date. Applications and supporting documentations received later than 5 business days after the test date will not be considered.
What should I bring with me?
You must bring your ID document (passport or Permanent Resident card, whichever you used during the registration process).
Water in a clear bottle is permitted.
Please leave watches and personal belongings at home as they will not be allowed in the test room.
When will I receive my test results?
Your results will be available 13 days after the test. You can come to pick up your results at our head office on the Friday that is 13 days after the test. We are open from Monday to Thursday 09:00 AM - 05:00 PM and Friday 10:00 AM to 03:00 PM. If you do not pick up your results on that day, we will mail your Test Report Form to the address you provided when you registered for the test.
When can I check my results?
You can check your results online here
13 days after the test. Please note that we are not responsible for any errors or delays relating to web release.
How long will the online preview be available?
The system will display results for up to 40 days after the test date
Can an official copy of my Test Report Form (TRF) be sent to a university or other institution after I have taken the test?
Yes. We will share your results with up to five organizations, free of charge, that you selected during your test registration. Should you wish to add additional recipients after your registration has been completed, the cost will be $30.00 (plus taxes) each. You must complete an Application for the Issue of Additional TRFs
and email it to our office to ensure the prompt processing of your request. Payment can be made at our head office located at 102 – 631 Columbia Street in New Westminster, or using the online payment page
Is it possible to get my score re-checked?
Yes. You must send a completed Enquiry on Results Form
with your original Test Report Form to our head office. You can do this via post, or deliver the documents in person. Please note, the Enquiry on Results takes approximately 8-10 weeks to process.
What is the centre number?
Our centre number is CA090.