Frequently Asked Questions about the IELTS on Paper Test
Where should I send my identification documents?
You have the option to upload a scan of your identity document when you register online, or you can email it to firstname.lastname@example.org
after you have completed the online registration.
Can I pay over the phone?
We do not accept payment or registration over the phone, but you can
with credit card, or in person at our head office with cash, credit, or debit card (all in-person services are temporarily suspended because of COVID-19).
Is it possible to move my test to a later date?
Yes, depending on when the request is received. Up to 14 days before the test (not including day of test), you can change the date, location, format or module for $49 plus GST. To change date, location, format or module less than 14 days before the test date (not including day of test), please refer to Cancellation Policy
and re-book. All changes are subject to availability.
Why was my speaking test location and/or date changed?
Please note that speaking test is subject to change. We reserve the right to make time/place and date modifications should the need arise. You will be contacted by the Coast English Testing team notifying you of any change.
Which module should I register for?
Choose IELTS Academic
if you want to study at university, at an undergraduate or postgraduate level, or join a professional association where English is a prerequisite.
Choose IELTS General
if you want to apply for Express Entry or any other immigration program in order to establish anywhere in Canada. Read more about Immigration To Canada
What time should I arrive at the test centre?
You must arrive at the test centre location between 8:30 and 9:00 a.m.
What should I bring with me?
How long will the online preview be available?
The system will display results for up to 40 days after the test date
What is the centre number?
Our centre number is CA090.
My results were supposed to be out, but I still can’t see them. Why is that?
Sometimes, there can be cases of server delays or technical issues that may prevent your results from being displayed. Please email us at email@example.com
and we will look into it. Please note, we are not responsible for any errors or delays relating to web results release.
Can I pick up TRF from your office?
Unfortunately, at this time we are not able to offer the pickup option because our office is closed due to COVID-19. So, if you wish to receive the IELTS TRF as soon as possible, you will have to pay for a Courier Service (which is trackable and timely delivery), and we will send it to your address as soon as we can. Read more about TRF Courier Pricing
How long does it take to receive my TRF in the mail?
We send out the Test Report Forms (TRFs) as soon as the results are out via Canada Post. If you have not opted for a courier service (which is trackable and timely delivery), we send it by regular mail. Usually regular mail takes about 8 – 10 business days to reach, however given the ongoing pandemic Canada Post is facing massive delays.
My TRF was sent via regular mail. Can I still track it?
Regular Mail does not come with a tracking number. To be able to track your TRF and to ensure a timely delivery we advise all our test takers to opt for a courier service for their TRFs. You may read more about TRF Courier Pricing TRF Courier Pricing
More questions? Ask us - firstname.lastname@example.org