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Cancellation and Refund Policy – IELTS Test

You can cancel your IELTS test registration at any time before taking your test by notifying your Test Centre in writing. Refund terms depend upon when you cancel and whether exceptional circumstances apply.

1. Time to Test Date


1.1 More than 14 days (excluding the test day) before the test:

If you cancel your IELTS test registration more than 14 days before the test (excluding the test day), you will receive a 75% refund of the total test fee.

1.2 Within 14 days but more than three days (excluding the test day) before the test:

If you cancel your IELTS test registration within 14 days but more than three days before the test (Test day is not counted) you will receive a 50% refund of the total test fee.

1.3 Less than three days (excluding the test day) of the test:

If you cancel your IELTS test registration less than three days before the test (Test day is not counted) you will not receive any refund.

2. Test taker exceptions


You may make a case for exceptional circumstances to your test centre before the test and up to five days after the test date if you did not attend the test. Your test centre will respond to you within seven working days of receiving your case in writing (email). Please download and complete the 'Request for Refund or Test Date Transfer Form’ and send with supporting documentation to your Test Centre, along with your IELTS Reference Number in the body of the email. Your test centre will assess your case for exceptional circumstances.

All cases for exceptional circumstances and supporting evidence must be received by your test centre no later than five days after the scheduled test date.

If your test centre approves your case, you will receive a full refund less an administration fee of no more than 25% of the test fee.

If your test centre does not approve your case, then the terms given in Section 1 will apply.

We define exceptional circumstances as:

• serious medical conditions which prevent you from attending or performing normally on test day; such conditions require supporting evidence of a medical certificate from a qualified medical practitioner

• evidence of bereavement, trauma or other forms of significant hardship

• military service.

3. Test centre exceptions


Under certain circumstances outside test centre control, we may have to cancel your test. These circumstances include, and are not limited to, extreme weather conditions, natural disaster, civil unrest and industrial action.

In these circumstances, your test centre will provide you with as much notice as possible and give you the choice of either:

• a full refund, or

• a transfer to a future test date convenient to you.

In cases where your test centre cancels a test under circumstances within its control then in addition to a full refund or transfer to another test date, you may be eligible to apply for compensation for expenses incurred. Your eligibility will be assessed as a reasonable claim or not by the test centre and any compensation will be awarded depending on the following conditions:

• The test centre will assess whether the decision to cancel is within or outside its control.

• Any compensation awarded will be limited to travel and accommodation expenses only and which are:

- directly incurred as a result of planning your attendance on test day

- evidenced by payment receipt(s)

- evidenced that cancelled travel and/or accommodation charges are non-recoverable from vendor

- benchmarked against lowest reasonable market rates for the expenses in question (this will be carried out by the test centre).

• If you travel further than the closest test venue to your normal place of residence then the test center will not find your claim reasonable.

• Changes to existing registration: Up to 14 days before the test (not including day of test), you can change the date, location, format or module for $49 plus GST. To change date, location, format or module less than 14 days before the test date (not including day of test), please refer to cancellation policy and re-book. All changes are subject to availability.

IELTS Preparation Course (Online) Refund and Cancellation Policy


Postponement

· All requests to be in writing or by email

· Change to a later session more than 14 days before course start: $70 Administration Fee

· Change to a later session less than 14 days before course start: Same as cancellation

Cancellations

· All requests to be in writing or by email

· 14 days or more before course start: 100% Refund, less $70 Administration Fee

· 15 – 20 days before course start: 50% Refund

· 7 days or less before course start: No Refund

· After course start: No Refund

Time to process refund

· Within 30 days of written request for cancellation

All notices to be in writing

· All notices are only effective upon receipt by CET

· Coast English Testing Inc reserves the right to cancel the Online Test Preparation Course before the course start date, and in that case, will issue full refund.