Cancellation & Refund Policy

Cancellation and Refund Policy – IELTS Tests

You can cancel your IELTS test registration at any time before taking your test by notifying your Test Centre in writing. Refund terms depend upon when you cancel and whether exceptional circumstances apply.

1. Time to Test Date

More than 14 days prior to the day of the test:

If you cancel your IELTS test registration more than 14 days prior to the day of the test, you will receive a 75% refund of the total test fee.

Within 14 days, but more than five days prior to the day of the test:

If you cancel your IELTS test registration within 14 days, but more than five days prior to the day of the test, you will receive a 50% refund of the total test fee. Cancellations made after this time are not eligible for a refund.

Five days or less prior to the day of the test:

If you cancel your IELTS test registration five days or less prior to the day of the test, you will not receive any refund.

2. Transfers & Changes:

Transfers & Changes (test date, venue, format, or module):

More than 7 days prior to the day of the test:
You may change your test date, venue, format, or module at any time more than 7 days prior to the day of the test.

• You can only transfer the same booking once.
• Your test centre may charge an administration fee of up to 25% of the total test fee.

Please Note: All transfer requests must be made in writing via email and are subject to availability. Transfers are only possible within the same test centre.

Less than 7 days prior to the day of the test:
Transfer & Changes less than 7 days prior to the day of the test are not possible. Instead, you may apply for a cancellation of your test and 50% refund, provided the request is received more than 5 days prior to the test date.

3. Test taker exceptions

You may make a case for exceptional circumstances to your test centre before the test and up to two calendar days after the test date if you did not attend the test. Please download and complete the ‘Request for Test Date Transfer Form’ and send with supporting documentation to your Test Centre, along with your IELTS Reference Number in the body of the email. Your test centre will assess your case for exceptional circumstances.

All cases for exceptional circumstances and supporting evidence must be received by your test centre no later than two calendar days after the scheduled test date. If your test centre approves your case, you will receive a transfer to
another test date, less an administration fee of no more than 25% of the test fee.

If your test centre does not approve your case, then the terms given in Section 1 will apply.

We define exceptional circumstances as:

• serious medical conditions which prevent you from attending or performing normally on test day; such conditions require supporting evidence of a medical certificate from a qualified medical practitioner
• evidence of bereavement, trauma or other forms of significant hardship
• military service.

4. Test centre exceptions

Under certain circumstances, we may have to cancel your test. These circumstances include, and are not limited to, adverse weather conditions, natural disaster, civil unrest, and industrial action.

In these circumstances, your test centre will provide you with as much notice as possible and give you the choice of either:

• a full refund, or
• a transfer to a future test date convenient to you.

Cancellations and Transfers – One Skill Retake

You can cancel your IELTS One Skill Retake (OSR) test at any time before taking your test by notifying Coast English Testing. Refund terms depend upon when you cancel and whether exceptional circumstances and Special Considerations apply.

Test taker exceptions and Special considerations

There may be instances where you are unable to attend your test or are disadvantaged on the test day owing to illness, injury, or another exceptional event outside your control. In these cases, including instances such as bereavement, civil unrest, or domestic crisis, you may make an application to Coast English Testig for special consideration due to exceptional circumstances. In case your application is accepted, you may only be eligible for a partial refund, and it will not be possible to transfer your registration. You can find more information on this process here.

Test centre exceptions

Under certain circumstances outside of Coast English Testing’s control or if your test is cancelled or postponed due to other circumstances such as technical failure, venue or environmental factors, Coast English Testing will provide you with as much notice as possible and give you the choice of a refund or a transfer to a future test date.

At IELTS Partner discretion the test may be cancelled, and the test taker may be ineligible for a refund should they fail to comply with the conditions listed in Terms and Conditions.

All cases for exceptional circumstances and supporting evidence must be received by your test centre no later than two calendar days after the scheduled test date.

Transfers

• You may apply for change of your test date at least 5 calendar days before the test however the acceptance of your transfer request is subject to availability of an OSR test within the 60 days eligibility period. The eligibility period here refers to a test taker being only able to take an OSR test within 60 days from the original test date. Please refer to the detailed terms and conditions.
• If the test centre is unable to accept your transfer request due to unavailability of a new OSR test date within the 60 days eligible period, then your transfer will be treated as a cancellation.
• Any transfer requests received less than 5 calendar days before the test or after will be rejected.
• You can only transfer the same booking once.
• Your test centre may charge an administration fee of up to 25% of the total test fee.

Notes

• Your test centre is responsible for issuing refunds and organizing transfers.
  The test centre is responsible for decisions related to test taker claims for exceptional circumstances.
• The test centre is responsible for decisions related to compensation, including eligibility and any amounts awarded.
• If local consumer protection law in the country where you have registered to take the IELTS test provides for cancellation and transfer rights which are more favourable to the test taker than the rights set out above, then local consumer protection law will apply.

Cancellation and Refund Policy – Prep Courses

Postponement

• All requests to be in writing or by email
• Change to a later session more than 14 days before course start: $70 Administration Fee
• Change to a later session less than 14 days before course start: Same as cancellation

Cancellations

• Any time before you have first logged into the account: 50% Refund
• After you log into the account or access the online material: No Refund

Time to process refund

• Within 30 days of written request for cancellation

All notices to be in writing

• All notices are only effective upon receipt by Coast Englis Testing
• Coast English Testing Inc reserves the right to cancel the Prep Courses before the course start date, and in that case, will issue full refund. Any cancellation will be communicated to you by email.

Cancellation and Refund Policy – IELTS Package

Please refer to IELTS Prep Course Cancellation and Refund policy and IELTS Test Cancellation and Refund policy.

Cancellation and Refund Policy – IELTS Trial Tests

The reservation fee for IELTS Trial Tests is refundable only under the following conditions:

• You successfully complete the IELTS Trial Test.
• You cancel your reservation at least 7 days before the scheduled test date.

Cancellation and Refund Policy – Speaking Practice Tests

Please note that practice speaking tests are non-refundable. Additionally, if you cancel your practice speaking test less than 3 days prior to the practice speaking test, you will not be able to reschedule or transfer the session to another date.

Cancellation and Refund Policy – Textbooks

Textbooks (both physical and digital) are non-refundable. By proceeding with your purchase, you acknowledge and accept this policy in full.