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IELTS Enquiry on Result (EOR)

Test takers may request a re-evaluation of their IELTS test results within six weeks from the date of their test.

Requesting a Re-Evalutation

An Enquiry on Results (EOR) is a review of the component scores and final score awarded on the Test Report Form (TRF). You can choose to have any or all your test modules re-evaluated, the time and fee remain the same. Your scores can only go up or not change, it will never go down. The candidate must send all the inquiries and paperwork within six weeks of the test date.

Candidates can apply for an Enquiry on Results using one of the 2 options mentioned below:

1. Candidate Portal: Candidates can book their EOR request through their Candidate Portal
2. Email Submission: Complete the Enquiry on Results Form (EOR) and send it to ielts@bitts.ca.
3. Make the payment. Please have your candidate reference number at hand.

The payment for the EOR can be made via one of the 2 options below:

  • Interact e-Transfer to ielts@bitts.ca
  • British Council Candidate Portal using the payment tab.

Refund – $275 CAD from which $250 CAD will be refunded with a deduction of $25 CAD, if the score changes to a higher score. No refunds will be provided if there is no change in the score.

Once received, please allow 48 hours for the test centre to process your request to submit it to British Council. Once your request is submitted to British Council from our centre, test takers will receive an email from our centre. After this email is received please expect this process to take 4-6 weeks, depending on several factors including the number of sections requested for reevaluation. If you have not received a response after 6 weeks, please contact us.

Once the final score is received from British Council, the IELTS Test Centre will contact the test taker within 48 business hours to inform the final outcome.

Important

  • During the period of remarking, the test results are locked, and cannot be used to apply to universities or be sent to an immigration office. Any extra TRF application lodged during this period will be disregarded.
  • If the score is unchanged, the original Test Report Form will be returned to the test taker.
  • You must submit your request for re-evaluation within six weeks of your test date.
  • If the score is changed, a new Test Report Form is issued and the test taker is refunded the amount of 250 CAD to your registered account. 25 CAD will be deducted as an administration fee.
  • If there is no change in the score, no refund will be issued.
  • The test taker’s full mailing address, postal code and daytime telephone number must be provided on the inquiry on results form.
  • If the test taker’s address changes during the process, it is the test takers responsibility to get in contact with the test centre to update this.
  • The outcome of the EOR is final.